Politique de remboursement

1. Eligibility for Refunds
Customers may request a refund under the following circumstances:

• The delivered product is not as described or is incorrect

• The product is defective or damaged on delivery

• Delivery deadlines have not been respected

2. Timeframe and Conditions

• Requests for a refund or return must be made within 4 business days of receiving the product

• The item must be unused and returned in its original packaging and condition

• Once we receive and verify the return, refunds are processed within 15 days to the original payment method

3. Return Shipping Costs

• If the product is faulty, incorrect, or late due to our fault, we cover return shipping costs

• If the return is for personal reasons (change of mind), return shipping may be at the customer’s expense 

4. Exceptions
Refunds and returns are not possible if:

• The item has been used, damaged, or is not in its original packaging

• Clearance items and certain hygiene-related products (opened cosmetics, etc.) cannot be returned or refunded

5. How to Request a Refund

• Contact our customer support with your order number and the reason for return

• After approval, ship the product to the provided return address

• Refunds are issued via the original payment method after product inspection